This seminar is designed for managers and professional staff already familiar with basic quality auditing concepts, such as described in my book, Quality Audits for Improved Performance. The instruction is applicable to any quality management system (ISO 9001, FDA, automotive, etc.). Those faced with assessing the process approach of ISO 9001:2000 will find the seminar to be especially valuable. Small group breakout sessions allow participants to develop plans specific to their organization's needs. All aspects of the audit (planning, performaing, reporting, and correcting) are covered.

• Introductions
• Lecture: Product, process and system relationships
• Workshop: Flowchart the business
• Lecture: Process models
• Workshop: Do the turtle
• Lecture: Audit preparation and importance of data
• Workshop: Prepare checklist questions
• Lunch break
• Lecture: Audit report and system findings
• Workshop: Write a finding
• Lecture: Remedial and corrective action
• Workshop: Prepare a corrective action response
• Summary and conclusions

Click here to download a pdf brochure (40 KB).

I charge a daily fee plus travel expenses. You provide meeting space, data projector for my laptop, food and beverages. You reproduce course notes from my master sheets (about 30 pages), if you contract directly with me. Course completion certificates provided after the event, upon request.

Page revised July 2006.